Patient Information Phone Help, 9 AM–9 PM Visiting Rules, ICU Guidance, Hyde Park Address and Parking
Use this guide to call the right UChicago Medicine phone number, confirm visitor policy, understand ICU limits, choose the correct Hyde Park building, park at Garage A or B, request records, handle billing and avoid wrong-entrance delays.
University of Chicago Hospital Patient Information, Phone Number and Visiting Hours
University of Chicago Hospital patient information searches usually mean one of these needs: calling the main hospital number, finding a patient, checking visiting hours, confirming ICU visitor rules, locating the Hyde Park address, reaching the hospital directory, parking near the Center for Care and Discovery, or contacting medical records and billing.
The official UChicago Medicine phone directory lists General and Patient Information at 773-702-1000. It also lists Adult Emergency Room at 773-702-6250, Billing at 773-702-2466, and Medical Records at 773-702-1637.
For the Hyde Park Medical Campus, adult inpatient units and adult critical care units list visiting hours as 9 AM to 9 PM. Still, call before travelling because visitor access may be restricted for safety, infection control or patient-care needs.
Call 773-702-1000 and ask for the patient information desk, operator, unit, guest services or department.
Adult inpatient units and adult ICU list 9 AM–9 PM visitor hours at Hyde Park.
Visitors over 18 should bring state-issued photo ID for Public Safety check-in and badge access.
Garage A is best for Mitchell/DCAM. Garage B is best for CCD and Comer Children’s Hospital.
University of Chicago Hospital Phone, Hyde Park Address, Visitor Rules and Parking at a Glance
UChicago Medicine Hyde Park is a multi-building medical campus. The right phone number, entrance and garage depend on whether you are visiting an inpatient, going to Center for Care and Discovery, arriving for outpatient care at DCAM, visiting Comer Children’s Hospital, requesting records or going to the emergency room.
What This UChicago Medicine Visitor Guide Covers
University of Chicago Hospital Patient Information Phone Number and Department Routing
The official University of Chicago Hospital directory is the safest place to confirm phone numbers. For most patient-information needs, start with 773-702-1000.
Use the table below to avoid calling the wrong department.
| Need | Official phone route | Best wording when you call |
|---|---|---|
| General and patient information | 773-702-1000 | “I need patient information or the hospital operator for a UChicago Medicine patient.” |
| Adult Emergency Room | 773-702-6250 | “I need the adult emergency department. If this is life-threatening, I will call 911.” |
| Billing | 773-702-2466 | “I need help understanding a hospital bill, facility charge, payment or financial assistance question.” |
| Medical Records | 773-702-1637 | “I need records for specific dates of service. What authorization form and ID are required?” |
| Appointments | 1-888-824-0200 | “I need to schedule, change or confirm an appointment.” |
University of Chicago Hospital Visiting Hours and Visitor Policy
University of Chicago hospital visiting hours are not one rule for every building. At the Hyde Park Medical Campus, UChicago Medicine lists adult inpatient units in CCD and Mitchell Hospital as 2 visitors with 9 AM to 9 PM visiting hours.
Visitor access can still be restricted for safety, infection control or patient-specific care needs. Always check the current University of Chicago hospital visitor policy before travelling, especially if the patient is in ICU, pediatrics, surgery recovery, emergency care or an isolation room.
Adult inpatient visit
Plan around 9 AM–9 PM and confirm the room, unit, visitor count and badge rules before leaving.
Caregiver or support person
Ask whether the patient can have a support person during registration, procedures, recovery or discharge.
Restricted care area
Call first for ICU, pediatrics, NICU, emergency department, perioperative or isolation-room visitor limits.
University of Chicago ICU Visiting Hours and Critical Care Visitor Limits
University of Chicago ICU visiting hours for Adult Critical Care Units are listed as 9 AM to 9 PM. The official visitor limit shows 2 visitors bedside and 2 visitors in the waiting room.
ICU rules are more sensitive than regular inpatient visits. Staff may pause visits for procedures, urgent care, infection precautions, shift needs or patient rest. A family member should call the ICU before travelling if the patient’s condition changed recently.
| ICU question | Why it matters | Ask this before travelling |
|---|---|---|
| How many visitors can be at bedside? | Adult Critical Care has bedside limits. | “Are 2 bedside visitors still allowed for this patient today?” |
| Can family wait nearby? | The official rule allows waiting-room visitors, but unit needs may change. | “Is the waiting area open and are 2 waiting-room visitors allowed?” |
| Can children visit? | Children under 12 may have extra restrictions in certain areas. | “Are children allowed in this ICU or waiting area today?” |
| Can I bring food or flowers? | Critical care and infection-control areas may restrict items. | “Are food, flowers or personal items allowed for this patient?” |
Photo ID, Color-Coded Badges and UChicago Medicine Visitor Access Points
UChicago Medicine visitor access is not just “walk in and go upstairs.” Visitors must check in with Public Safety staff at designated entrances. Visitors over age 18 should bring a state-issued photo ID to receive a visitor badge.
Badges are color-coded by building, valid for 24 hours, and should be displayed while on campus. This helps staff know which building you are visiting and supports patient privacy and safety.
Visitors over 18 should bring a driver’s license or state-issued photo ID.
Display the color-coded badge while in the building, unit or waiting area.
Check in at Public Safety access points such as lobbies, ED entrances or garage bridges.
UChicago asks visitors to monitor conversation, phone calls and device use for a restful environment.
Children must be supervised, and some areas may have extra restrictions.
Visitors should stay in the patient room or unit waiting area and keep hallways clear.
University of Chicago Hyde Park Address and Main Building Guide
The University of Chicago Hyde Park address search can point to different buildings. UChicago Medicine’s phone directory lists the hospital mailing address as 5841 S. Maryland Ave., Chicago, IL 60637. The UChicago Medicine Center for Care and Discovery Hyde Park is listed at 5700 S. Maryland Ave., Chicago, IL 60637.
Use the building name from your appointment reminder, patient portal, discharge paper or referral. The correct street address is helpful, but the garage, entrance, bridge and floor matter just as much.
| Building / area | Best for | Planning tip |
|---|---|---|
| Center for Care and Discovery (CCD) | Critical care hospital and many adult hospital services. | Use Garage B and confirm the CCD East/West lobby or bridge route. |
| Bernard A. Mitchell Hospital | Adult inpatient areas. | Garage A is commonly best for Mitchell Hospital. |
| Duchossois Center for Advanced Medicine (DCAM) | Outpatient clinic care and pharmacy access. | Garage A connects to DCAM and Mitchell by Level 2 bridge. |
| Comer Children’s Hospital | Pediatric care, pediatric ED and children’s inpatient visits. | Check Comer-specific visitor guidelines before bringing siblings. |
| Adult Emergency Room | Emergency care. | Adult ER parking is listed on Level 2 of Parking Garage B. |
UChicago Medicine Parking: Garage A, Garage B, Valet, Validation Rates and ER Parking
UChicago Medicine’s official parking page includes a printable parking information sheet/map and lists practical details by garage. The safest approach is to choose the garage by destination, then ask the clinic or information desk about validation.
Parking Garage A: 5840 S. Maryland Ave.
Garage A is best for patients and visitors going to Bernard A. Mitchell Hospital and Duchossois Center for Advanced Medicine (DCAM). A Level 2 bridge connects Parking A to Mitchell Hospital and DCAM.
Parking Garage B: 5656 S. Maryland Ave.
Garage B is best for Comer Children’s Hospital and Center for Care and Discovery (CCD). Patient and visitor parking are on the first six levels, and a Level 2 bridge connects Parking B and CCD.
| Parking option | Best for | Useful official detail |
|---|---|---|
| Garage A | Mitchell Hospital and DCAM | Enter from Maryland Ave.; Level 2 bridge connects to Mitchell/DCAM. |
| Garage B | CCD and Comer Children’s Hospital | Enter from Maryland Ave. or Cottage Grove; Level 2 bridge connects to CCD. |
| Adult ER parking | Adult emergency room | Located on Level 2 of Parking Garage B, with spaces marked for ED patients. |
| Valet at CCD | CCD drop-off convenience | CCD valet is listed at 5700 S. Maryland Ave.; hours listed as 5 AM to 9 PM. |
Self-Parking Validation Rates
With validation, the official parking page lists self-parking rates as $6 under 1 hour, $8 for 1–3 hours, $12 for 3–6 hours, and $18 for 6–24 hours. Rates may be higher without validation.
Medical Records, Radiology Images and Billing Records at UChicago Medicine
For medical records, UChicago Medicine lists the Health Information Management Office at 5841 South Maryland Ave., Room W020, Chicago, IL 60637. The business hours listed are Monday to Friday, 8 AM to 4:30 PM, and the phone number is 773-702-1637.
For a standard medical-record request, users should download the authorization form, fill in the kind of records and dates of visits, sign it, and send it to the medical records department. The official page says copies are generally provided in 7 to 14 days from receipt of request, with notice if processing takes longer.
Phone: 773-702-1637. Prepare dates of service, ID and authorization form.
Radiology image requests list phone 773-795-9723 and a dedicated film request route.
Billing records list phone 844-843-3594 for UCMC hospital billing records.
What to Bring for a UChicago Medicine Appointment or Hospital Visit
For clinic visits, imaging, surgery check-in, specialty care or follow-up appointments, do not rely only on the hospital name. Bring details that help staff match you to the right building, department and check-in desk.
Bring an accepted photo ID for registration and visitor badge needs.
Bring current insurance, Medicare, Medicaid or coverage details.
Save building, floor, suite, clinic name, doctor name and arrival time.
Include prescriptions, over-the-counter medicine, vitamins, supplements and allergies.
Bring referral, prior test results, imaging reports or discharge summaries if requested.
Write down symptoms, timeline, pain level, recent changes and your main concern.
Interpreter Services, Patient Room Calls, Meals, Gifts, Wi-Fi and Spiritual Care
The official patient and visitor guide includes small but important details that help families plan better.
| Need | Official-source detail | Practical user tip |
|---|---|---|
| Interpreter services | Interpreters are provided at no cost for ASL or non-English preferred language needs. | Mention interpreter needs while scheduling and again at check-in. |
| Calling a patient room | Callers can phone the hospital operator and request the patient extension. | Ask for the patient’s unit if the room extension is unknown. |
| Mail or gifts | Patient mail uses the patient’s first and last name, room number, and UChicago Medicine address. | Call the unit first before sending flowers, food or gifts to sensitive areas. |
| Spiritual care | Chaplains offer spiritual, emotional and religious support 24/7. | Ask the nurse or operator for chaplain/spiritual care support. |
| Wi-Fi | Guest internet is available across the UChicago Medicine campus. | Bring a charger; long visits can drain phones quickly. |
Emergency Guidance for Serious Symptoms
For life-threatening symptoms, call 911 immediately. Do not delay care while searching for the University of Chicago hospital phone number, visitor policy, parking, map, records or directory.
Call 911 for emergencies
Chest pain, stroke signs, severe breathing trouble, major bleeding, serious injury, overdose, seizure, loss of consciousness or sudden weakness should not wait.
University of Chicago Hospital Map and Hyde Park Directions
This map points to the Center for Care and Discovery area. Use it for orientation only. Confirm your exact building, entrance, garage, bridge and department before travelling.
Helpful US Hospital Guide Pages for Chicago Hospital Users
These internal pages are included because they help users avoid wrong-campus travel, understand emergency guidance and report corrections. They are not a replacement for official UChicago Medicine pages.
Chicago Medical Centers Guide
Use this when you need to compare verified Chicago hospital names before choosing an address or map route.
Open Chicago Medical CentersChicago Emergency Rooms
Use this when the search intent is ER address, emergency entrance or 911 guidance.
Open Chicago ER GuideReport Incorrect Info
Use this if you notice outdated phone, address, parking, visitor or source details on US Hospital Guide.
Contact US Hospital GuideOfficial UChicago Medicine Links for Patients and Visitors
Use official links before travelling because visitor policy, parking construction, rates, entrances, phone routing and department instructions can change. Each link below is included for a specific user-help purpose.
Phone Number Directory
Use for main number, patient information, emergency room, billing and medical records numbers.
Open Phone DirectoryVisiting Hours & Guidelines
Use for adult inpatient, ICU, ED, Comer, Family Birth Center and visitor access rules.
Open Visitor GuidelinesParking Information
Use for Garage A, Garage B, valet, validation rates, Adult ER parking and printable map details.
Open Parking InfoPatient & Visitor Guide
Use for lobby hours, interpreter services, phone room calls, gifts, meals, Wi-Fi and spiritual care.
Open Patient GuideRequest Medical Records
Use for authorization forms, HIM office, radiology images, billing records and processing details.
Open Records PageAppointments
Use when you need to schedule, change or confirm a UChicago Medicine appointment.
Open Appointment PageUniversity of Chicago Hospital Patient Information FAQs
What is the University of Chicago Hospital patient information phone number?
UChicago Medicine lists General and Patient Information at 773-702-1000. The same number is also listed as the Medical Center main number.
What are University of Chicago hospital visiting hours?
For the Hyde Park Medical Campus, UChicago Medicine lists adult inpatient units in CCD and Mitchell Hospital as 2 visitors with visiting hours from 9 AM to 9 PM. Rules may change by unit or patient condition, so confirm before travelling.
What are University of Chicago ICU visiting hours?
UChicago Medicine lists Adult Critical Care Units as 2 bedside visitors and 2 waiting-room visitors with visiting hours from 9 AM to 9 PM. ICU staff may still limit or pause visits for patient care.
What is the UChicago Medicine Center for Care and Discovery Hyde Park address?
The Center for Care and Discovery is listed at 5700 S. Maryland Ave., Chicago, IL 60637. Confirm your exact building before travelling because UChicago Medicine Hyde Park has multiple buildings.
Where should I park for Center for Care and Discovery?
UChicago Medicine lists Parking Garage B at 5656 S. Maryland Ave. as best for Center for Care and Discovery and Comer Children’s Hospital.
Where should I park for Mitchell Hospital or DCAM?
Parking Garage A at 5840 S. Maryland Ave. is listed as best for Bernard A. Mitchell Hospital and Duchossois Center for Advanced Medicine.
Do visitors need photo ID?
Visitors over age 18 should bring a state-issued photo ID to receive a visitor badge. The badge is color-coded by building and should be displayed while visiting.
What is the University of Chicago Hospital billing phone number?
The official phone directory lists Billing at 773-702-2466. For billing records, UChicago Medicine’s medical records page lists a separate billing records phone route at 844-843-3594.
How do I request medical records?
Call 773-702-1637 or use the official medical records page. The Health Information Management office is listed at 5841 South Maryland Ave., Room W020, Chicago, IL 60637, Monday to Friday, 8 AM to 4:30 PM.
What should I do in a medical emergency?
Call 911 immediately for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major bleeding, serious injury, seizure, overdose or loss of consciousness.