Atrium Health Carolinas Medical Center Address, Phone, ER, Parking and Patient Information
Official CMC details for people searching Memorial Charlotte Hospital, Charlotte Memorial Hospital or Carolinas Medical Center.
“Memorial Charlotte Hospital” is a commonly confused search phrase, not the best current official hospital name. The verified current facility is Atrium Health Carolinas Medical Center in Charlotte, North Carolina. Use this guide for the official address, main phone, 24/7 emergency department, campus map PDF, parking, visitor help, medical records, billing and patient-planning steps.
Important correction: Do not publish this page as if “Memorial Charlotte Hospital” is the current official hospital name. Use Atrium Health Carolinas Medical Center for the current facility and explain that “Charlotte Memorial Hospital” is a historical/old-name search. Remove wrong-state text, placeholder video, guessed address, “verify later” language and keyword-stuffed directory content.
Quick Details for Atrium Health Carolinas Medical Center
Verified Hospital Information
Atrium Health Carolinas Medical Center
Address:
1000 Blythe Blvd
Charlotte, NC 28203
Main hospital phone: 704-355-2000
Atrium Health identifies Carolinas Medical Center as its flagship Charlotte hospital. Use the official CMC location page for current hospital identity, address, phone, services, campus map and visitor information.
Use the current official name
Search and travel using Atrium Health Carolinas Medical Center or Carolinas Medical Center. “Memorial Charlotte Hospital” may return historical, reversed-name, incomplete, old directory or wrong-location results.
- Confirm the facility name on appointment paperwork.
- Ask whether your visit is at CMC, Levine Children’s Hospital, Atrium Health Mercy or another building.
- Call the main number for non-emergency routing.
- Call 911 for life-threatening symptoms.
Charlotte Memorial Hospital Name History
Many patients still search older hospital names. Atrium Health’s own history content explains that Charlotte Memorial Hospital changed its name to Carolinas Medical Center in 1990. For current directions, phone calls, medical records, billing and appointments, use the current official name.
| Search wording | How to handle it | Safe patient action |
|---|---|---|
| Memorial Charlotte Hospital | Unclear/reversed wording, not the best current official name. | Verify against Atrium Health Carolinas Medical Center before calling or driving. |
| Charlotte Memorial Hospital | Historical name connected with today’s CMC identity. | Use Carolinas Medical Center for current patient information. |
| Carolinas Medical Center | Current commonly used facility name. | Use official Atrium Health CMC page for address, phone and services. |
| Atrium Health Carolinas Medical Center | Best current official wording. | Use this name for GPS, appointment calls, medical records and billing. |
Carolinas Medical Center Emergency Department
Atrium Health lists the Carolinas Medical Center Emergency Department at 1000 Blythe Blvd, Charlotte, NC 28203, with phone 704-355-2000. Atrium states that the emergency department is open 24 hours every day of the year and treats children and adults of all ages.
| Situation | Safer next step |
|---|---|
| Chest pain, stroke signs, severe breathing trouble, major bleeding, overdose, seizure, loss of consciousness, severe allergic reaction, severe injury or suicidal danger | Call 911 immediately. |
| Possible emergency but patient is stable enough to ask for guidance | Call your doctor, nurse line or Atrium routing if safe; call 911 if symptoms worsen or transport is unsafe. |
| Minor illness, minor injury, medication question or routine concern | Consider primary care, urgent care, telehealth or your health plan’s advice line when appropriate. |
| Appointment, bill, medical records, parking or visitor question | Use official phone numbers and patient/visitor pages; do not use the ER for administrative questions. |
Official CMC Campus Map PDF: Entrances, Emergency Parking and Buildings
The official Atrium Health campus map PDF is important because one street address does not always get patients to the correct door. The PDF shows building entrances, emergency/children’s emergency symbols, emergency parking, shuttle stops, parking decks and major CMC campus buildings.
Main buildings shown on the official map
- 1A — Carolinas Medical Center
- 1B — Levine Children’s Hospital
- 1C — Maternity Center
- 2 — Medical Center Plaza
- 3 — Morehead Medical Plaza
- 4, 5, 6 — Levine Cancer Institute I, II and III
- 7 — Medical Education Building / Wake Forest School of Medicine
- 8 — Urgent Care Center City
- 9 — Carolinas Rehabilitation
- 10 — Annex Building
Parking and entrance clues from the map
- Emergency parking is shown near the CMC emergency area.
- Children’s emergency is marked separately near Levine Children’s Hospital.
- Yellow, blue, green, orange and Scott parking areas are shown.
- Patient and visitor parking is marked for several campus buildings.
- Shuttle service stop phone is shown as 704-355-2126.
- Use official signage because construction and routes may change.
Visitor Parking, Admission Parking and Accessibility Tips
Atrium Health’s CMC visitor guide says the visitor parking deck is to the left of the main entrance at the front of the hospital. It also lists reserved handicapped parking with wheelchair access to first and third floor entrances.
| Visit type | What to confirm | Why it matters |
|---|---|---|
| Main hospital visit | Ask for the visitor deck closest to the main entrance. | Main entrance parking may be simplest for many inpatient visits. |
| Emergency department | Ask for the ER entrance and emergency parking route. | Emergency entrance and drop-off points differ from scheduled-visit entrances. |
| Levine Children’s Hospital | Ask whether to use the children’s hospital entrance or children’s emergency entrance. | Pediatric routes and security steps can differ from adult hospital routes. |
| Maternity Center | Confirm maternity entrance, loading entrance and after-hours instructions. | Labor, delivery and maternity visitors may have special routes and rules. |
| Medical Center Plaza / outpatient visit | Ask for building, suite, floor and closest parking deck. | Outpatient buildings may not use the same check-in desk as inpatient care. |
Carolinas Medical Center Phone Numbers and Department Routing
Use these numbers for non-emergency help. For life-threatening symptoms, call 911. Do not send private medical information through unsecured forms or messages.
| Need | Official phone | When to use it |
|---|---|---|
| Main hospital / operator | 704-355-2000 | General routing, facility confirmation, department transfers and non-emergency questions. |
| Guest Services Information | 704-355-4489 | Visitor help, general on-campus assistance and information desk-style questions. |
| Patient Accounts / Financial Counseling | 704-512-7171 | Billing, financial counseling, payment plans and financial-assistance routing. |
| Patient and Family Services | 704-355-3016 | Patient/family concerns, caregiver support and hospital experience questions. |
| Customer Care Line | 704-355-8363 | Customer service questions listed in the CMC visitor guide. |
| Security | 704-355-3333 | On-campus security concerns and visitor safety questions. |
| Cafeteria | 704-355-7149 | Food service questions for visitors or caregivers. |
| Chaplain | 704-355-2218 | Spiritual care and chaplain support. |
| Gift shop / flower shop | 704-355-2932 | Gifts, flowers or visitor support items. |
| Campus shuttle stop | 704-355-2126 | Shuttle stop phone shown on the official CMC campus map PDF. |
Atrium Health Carolinas Medical Center Map and Directions
Use this map only after confirming the exact hospital name, building, floor, department and entrance from Atrium Health’s official page or your appointment paperwork. In a life-threatening emergency, call 911 instead of checking maps.
Visitor, Caregiver and Language Assistance Help
Atrium Health’s CMC visitor guide says visitors should wash hands or use sanitizer, follow facility rules, avoid visiting with contagious symptoms and wear a visitor badge if staying beyond regular visiting hours. Atrium also states language assistance services are available free of charge during visits.
Before visiting
- Confirm current visiting hours for the exact unit.
- Ask whether photo ID or a visitor badge is required.
- Do not visit if you are sick or have contagious symptoms.
- Confirm the entrance and parking area.
- Ask whether children are allowed to visit that unit.
Language and accessibility help
- Ask in advance if you need interpreter support.
- Ask for wheelchair or mobility assistance before the patient gets exhausted.
- Confirm accessible parking and drop-off if mobility is limited.
- Use the information desk or Guest Services for on-campus directions.
Medical Records, MyAtriumHealth and Release of Information
Atrium Health says patients can access portions of their electronic medical record through MyAtriumHealth, including medical history, test results and immunization records. Complete records or records sent to another organization may require official request forms.
Request records correctly
- Check MyAtriumHealth first for routine electronic records.
- Use the patient request form for copies for yourself or your healthcare provider.
- Use authorization forms for records sent to insurance, an attorney, school or another organization.
- Include the patient’s name, date of birth and exact dates of service.
- Confirm whether imaging records need a separate request.
Records contacts
- Release of Information phone: 844-383-2109
- Release of Information fax: 704-446-6037
- Email listed by Atrium: medicalrecordsroi@advocatehealth.org
- Mail: Atrium Health, Corporate HIM Release of Information, PO Box 32861, Charlotte, NC 28232
Billing, Cost Estimates and Financial Assistance
Atrium Health says its financial-assistance programs are based on ability to pay, and Patient Customer Service can be contacted for information about assistance calculations. For planned care, verify network status, prior authorization, estimated costs and separate provider billing before the visit.
Useful Atrium billing routes
- Patient Accounts / Financial Counseling: 704-512-7171
- Patient Customer Service: 844-440-6536
- Estimate line: 704-355-0900
- Use MyAtriumHealth for online bill pay and messages when appropriate.
Ask before planned care
- Is the hospital facility in network?
- Is the doctor or provider group in network?
- Is prior authorization needed?
- Can I get an estimate?
- Can I apply for financial assistance?
- Could anesthesia, imaging, lab or emergency physicians bill separately?
Registration Forms, Insurance and Separate Bills
Atrium Health’s registration page says patients may sign forms for treatment authorization, insurance benefits, privacy, release of medical information and payment responsibility. It also notes that some non-Atrium providers, such as anesthesia or X-ray providers, may bill separately.
| Before you sign or register | Why it matters |
|---|---|
| Confirm your insurance information is current. | Wrong insurance details can result in bills being sent to you. |
| Ask whether separate provider bills are possible. | Anesthesia, imaging, labs, emergency doctors or specialists may bill separately. |
| Ask about financial counseling if cost is a concern. | Financial assistance, Medicaid help or payment options may be available. |
| Request a copy of forms if you want to read them. | Atrium says patients can ask for copies of registration forms before signing. |
Emergency Room Patient Rights and 911 Safety Checks
CMS explains that EMTALA protections include an appropriate emergency medical screening exam, stabilizing treatment, or an appropriate transfer when needed. 911.gov says emergency assistance is not available through its website and that people should dial 911 immediately in an emergency.
What to know
- Call 911 immediately for a life-threatening emergency.
- Be ready to share the emergency location, phone number, emergency type and symptoms.
- Do not drive yourself if symptoms may affect consciousness, vision, breathing or safe driving.
- Tell staff about allergies, medications, pregnancy status or serious conditions when relevant.
Useful official resources
Nearby CMC-Related Facilities to Verify
This page focuses on Atrium Health Carolinas Medical Center. Some appointments or records may refer to related facilities on or near the CMC campus. Atrium also lists Atrium Health Mercy as a facility of Carolinas Medical Center at 2001 Vail Ave., about 1.3 miles apart from the CMC campus. Always verify the exact location on your paperwork before travelling.
| Facility / area | Address / map clue | Why to verify |
|---|---|---|
| Carolinas Medical Center | 1000 Blythe Blvd, Charlotte, NC 28203 | Main hospital campus and CMC emergency department. |
| Levine Children’s Hospital | Shown as 1B on the official campus map PDF. | Pediatric areas may have separate visitor, security and entrance rules. |
| Maternity Center | Shown as 1C on the official campus map PDF. | Maternity and labor/delivery routes may differ from the main entrance. |
| Medical Center Plaza | Shown as 2 on the official campus map PDF. | Outpatient clinic visits may not use the main hospital entrance. |
| Atrium Health Mercy | 2001 Vail Ave, Charlotte, NC 28207 | A separate facility of Carolinas Medical Center; do not confuse it with the Blythe Blvd campus. |
Helpful US Hospital Guide Pages
These internal links are limited to site trust, correction and policy pages. Do not link this article to unverified “General,” “National,” “Saint,” “Premier,” or wrong-state hospital posts until those pages are corrected.
Official Sources Used
This guide uses official hospital, PDF, federal and patient-rights resources. Open the source directly before travelling because phone routing, entrances, parking rules, records steps and visitor policies can change.
- Atrium Health Carolinas Medical Center official page
- Atrium Health CMC name history
- Carolinas Medical Center Emergency Department
- Carolinas Medical Center visitor guide
- Official CMC campus map PDF
- Atrium Health visiting hours
- Atrium Health medical records
- Atrium Health financial assistance
- Atrium Health registration forms
- 911.gov calling 911 guidance
- CMS emergency room rights under EMTALA
- CMS medical bill rights
- Medicare Care Compare
Atrium Health Carolinas Medical Center FAQs
Is Memorial Charlotte Hospital an official current hospital name?
This guide does not treat “Memorial Charlotte Hospital” as the exact current official hospital name. The verified current match for this historical-name search intent is Atrium Health Carolinas Medical Center.
Is Charlotte Memorial Hospital the same as Carolinas Medical Center?
Atrium Health’s own history says Charlotte Memorial Hospital changed its name to Carolinas Medical Center in 1990. For current patient information, use Atrium Health Carolinas Medical Center.
What is the address for Atrium Health Carolinas Medical Center?
Atrium Health lists Carolinas Medical Center at 1000 Blythe Blvd, Charlotte, NC 28203. Confirm the exact building and entrance before travelling.
What is the main phone number?
The official Atrium Health Carolinas Medical Center page lists the main phone number as 704-355-2000. Call 911 instead if the situation is life-threatening.
Is the Carolinas Medical Center Emergency Department open 24 hours?
Atrium Health lists the CMC Emergency Department as open 24 hours every day of the year and says it treats children and adults of all ages. For life-threatening symptoms, call 911 immediately.
Where should visitors park?
Atrium Health’s visitor guide says the visitor parking deck is to the left of the main entrance at the front of the hospital and available for a flat fee. The official campus map PDF also shows patient and visitor parking areas.
Does Levine Children’s Hospital use the same campus?
The official CMC campus map PDF shows Levine Children’s Hospital as a separate marked building on the CMC campus. Parents and caregivers should confirm pediatric entrance and visitor rules before travelling.
How do I request medical records?
Atrium Health says patients can use MyAtriumHealth for electronic access or submit official medical-record request forms. Release of Information help is available at 844-383-2109.
Who do I call for billing or financial assistance?
Atrium Health lists Patient Accounts/Financial Counseling at 704-512-7171. Patient Customer Service is also listed at 844-440-6536 on financial-assistance pages.
Can I use Google Maps for directions?
Yes, but only after verifying the exact hospital name, building and entrance. Maps can show nearby outpatient plazas, clinics, old listings, parking decks or the wrong entrance.
Editorial verification: Hospital name history, current official hospital identity, address, phone, emergency department details, official campus map PDF, visitor parking, phone routing, records, registration and billing links were reviewed on July 21, 2026 using Atrium Health, the official CMC campus map PDF, CMS, 911.gov and Medicare Care Compare sources. This website is independent and is not affiliated with Atrium Health, Carolinas Medical Center or any hospital.