Metropolitan Hospital Center Departments, NYC Care, Public Hospitals, Queens Hospital and Visitor Help
Use this guide to choose the right NYC public hospital, confirm Metropolitan Hospital Center phone number, understand services offered by Metropolitan Hospital Center, compare NYC Care hospitals, verify Queens Hospital Jamaica, and plan emergency care, appointments, transit, parking, billing and financial assistance.
General New York City Specialty Hospital: What You Should Do First
General New York City Specialty Hospital searches usually mean one of four things: you need NYC Health + Hospitals/Metropolitan in East Harlem, you are trying to find a public NYC hospital, you need low-cost care through NYC Care, or you are comparing a different NYC Health + Hospitals location such as Queens Hospital Jamaica.
If this is a medical emergency, call 911. If you need a routine NYC Health + Hospitals appointment, call 1-844-692-4692. If you are trying to reach Metropolitan Hospital Center directly, call 1-212-423-6262.
Metropolitan Hospital Center is located at 1901 First Avenue, New York, NY 10029. Queens Hospital Jamaica, often searched as 82-68 164th Street Queens Hospital, is NYC Health + Hospitals/Queens at 82-68 164th Street, Queens, NY 11432.
Use this for East Harlem public hospital care, emergency care, medical specialties, primary care, women’s health and behavioral health.
Check NYC Care if you live in NYC and cannot get or afford health insurance.
Use NYC Health + Hospitals/Queens for Jamaica address searches and Queens public hospital care.
Call 911 first. Do not delay care while comparing departments, hospital pages, parking or directions.
Metropolitan Hospital Center Phone Number, Address and Core Details
Metropolitan Hospital Center is officially NYC Health + Hospitals/Metropolitan. It is a full-service public hospital in East Harlem and part of NYC Health + Hospitals, the city’s public health system.
Use the hospital phone number for routing, the appointment line for scheduling, NYC Care for low-cost care access, and 911 for emergencies.
What This Improved NYC Hospital Guide Covers
Services Offered by Metropolitan Hospital Center
Metropolitan Hospital Center provides public hospital care for East Harlem and New Yorkers across the city. Official service categories include emergency care, primary care, medical specialties, women’s health, behavioral and mental health, pediatrics, radiology, surgery, rehabilitation, WIC and more.
The right next step depends on your need. Emergency symptoms need 911. Routine care usually starts with an appointment. Specialty care may require a referral, outside records, imaging reports or a care-team handoff.
🚑 Emergency Medicine
Use emergency care for urgent symptoms, injuries, psychiatric emergencies or problems that cannot wait for a clinic appointment.
🩺 Primary & Specialty Care
Use primary care for checkups and chronic conditions. Use medical specialties when your care team says a specialist is needed.
👩 Women’s Health & Pediatrics
Use women’s health, OB/GYN, pediatric and adolescent health services based on age, symptoms, pregnancy status and care needs.
| Service area | Best for | What to do before going |
|---|---|---|
| Medical specialties | Complex, chronic or specialist-managed conditions. | Ask whether you need a referral, lab results, imaging reports or medication list. |
| Behavioral & mental health | Mental health support, psychiatric emergencies and ongoing behavioral care. | Call 911 for immediate danger. For non-emergency care, call for appointment routing. |
| Radiology and imaging | X-rays, scans or imaging requested by a clinician. | Confirm whether your order, referral, prior authorization or appointment is required. |
| Surgery and robotic surgery | Procedure planning, surgical consults and follow-up care. | Ask about arrival time, fasting instructions, escort rules and pre-op documents. |
| WIC and community support | Nutrition and support programs for eligible families. | Ask what proof of identity, residency, income or appointment documents are needed. |
Metropolitan Hospital Departments: How to Ask for the Right Desk
When people search for Metropolitan hospital departments, they often need a phone route, not a long directory. The fastest method is to call the main number and ask for the department by purpose.
Use clear wording. For example, say “I need to schedule adult primary care,” “I need medical records,” “I need financial counseling,” “I need behavioral health,” or “I need the emergency department entrance.”
| Your need | Ask for this route | Helpful wording |
|---|---|---|
| New appointment | Appointments / scheduling | “I need an appointment at Metropolitan. Which clinic or specialty should I schedule?” |
| Specialty condition | Medical specialties | “Do I need a referral, records, labs or imaging before the specialty visit?” |
| Mental health support | Behavioral & mental health | “This is not an immediate emergency, but I need behavioral health care routing.” |
| No insurance or low income | Financial counseling / NYC Care | “Can you help me with NYC Care, Medicaid, insurance screening or financial assistance?” |
| Records or test results | Medical records / release of information | “I need records for specific dates of service. What ID or form is required?” |
| Immediate danger | 911 / emergency services | “This may be life-threatening. I am calling 911 now.” |
Emergency Care at Metropolitan Hospital Center and NYC Public Hospitals
Metropolitan’s emergency care route is for urgent medical and psychiatric needs. However, a true emergency should begin with 911, not an online hospital search.
Call 911 for chest pain, stroke signs, severe breathing trouble, major injury, overdose, severe bleeding, seizure, loss of consciousness, sudden weakness, severe allergic reaction or immediate psychiatric danger.
🚨 Do not delay emergency care
If the patient may be unstable, call 911. Emergency responders can help route the patient based on symptoms, location and urgent medical need.
NYC Care Hospitals: Low-Cost Care for New Yorkers Without Insurance
NYC Care hospitals are not a separate private hospital chain. NYC Care is a no-cost or low-cost health care access program connected to NYC Health + Hospitals for New Yorkers who live in NYC and do not have affordable insurance.
Call 646-NYC-CARE / 646-692-2273 if you need help finding out whether you qualify. NYC Care can connect members with a regular doctor and services through NYC Health + Hospitals locations citywide.
Use NYC Care if you live in New York City and cannot get or afford health insurance.
Ask about primary care, specialty referrals, mental health, substance-use care, preventive screenings and prescriptions.
Call NYC Care before delaying needed routine care because you are worried about cost.
What Are the 11 Public Hospitals in NYC?
Users asking “What are the 11 public hospitals in NYC?” usually want to know which acute care hospitals are part of NYC Health + Hospitals. These are the city-run public hospital campuses that provide emergency, inpatient, outpatient and specialty care across boroughs.
| NYC public hospital | Borough / area | Useful search note |
|---|---|---|
| NYC Health + Hospitals/Bellevue | Manhattan | Major Manhattan public hospital on First Avenue. |
| NYC Health + Hospitals/Elmhurst | Queens | Queens public hospital in Elmhurst. |
| NYC Health + Hospitals/Harlem | Manhattan | Harlem public hospital on Lenox Avenue. |
| NYC Health + Hospitals/Jacobi | Bronx | Bronx public hospital campus. |
| NYC Health + Hospitals/Kings County | Brooklyn | Brooklyn public hospital on Clarkson Avenue. |
| NYC Health + Hospitals/Lincoln | Bronx | South Bronx public hospital. |
| NYC Health + Hospitals/Metropolitan | Manhattan / East Harlem | Main focus of this guide. |
| NYC Health + Hospitals/North Central Bronx | Bronx | Bronx public hospital campus. |
| NYC Health + Hospitals/Queens | Queens / Jamaica | Queens Hospital Jamaica at 82-68 164th Street. |
| NYC Health + Hospitals/South Brooklyn Health | Brooklyn | South Brooklyn public hospital campus. |
| NYC Health + Hospitals/Woodhull | Brooklyn | Brooklyn public hospital on Broadway. |
Queens Hospital Jamaica: 82-68 164th Street Queens Hospital
Queens Hospital Jamaica usually refers to NYC Health + Hospitals/Queens. The official NYC Health + Hospitals location listing shows 82-68 164th Street, Queens, NY 11432.
The main phone number listed for NYC Health + Hospitals/Queens is 1-718-883-3000, and the NYC Health + Hospitals appointment line is 1-844-692-4692.
82-68 164th Street, Queens, NY 11432.
1-718-883-3000 for general hospital routing.
1-844-692-4692 for NYC Health + Hospitals appointments.
Metropolitan Hospital Directions, Parking, Subway and Bus Help
Metropolitan Hospital Center is located at 1901 First Avenue, between East 97th and East 99th Streets in Manhattan. The official directions page lists subway, bus and driving access.
For many NYC visitors, public transit is easier than driving. If you drive, expect limited metered street parking around the hospital and nearby lots along First, Second and Third Avenues.
| Travel method | Official route detail | Practical user tip |
|---|---|---|
| Subway | Q train to 96th Street; 6 train to 96th Street. | Save walking directions from the station before you lose signal or battery. |
| Bus | M96, M15 and M15-SBS serve nearby First Avenue / 97th Street areas. | Check service alerts and return route, especially for evening appointments. |
| Car | From FDR Drive, take the 96th Street exit and proceed to 97th Street and First Avenue. | Drop off the patient first if walking from parking will be difficult. |
| Parking | Limited metered parking surrounds the hospital; lots are along First, Second and Third Avenues. | Do not assume a spot will be available. Build in extra time. |
For routine appointments, subway or bus may be simpler than Manhattan parking.
Use drop-off first if the patient has pain, weakness, mobility limits or wheelchair needs.
Call before leaving if your appointment does not show clinic floor, suite or entrance.
What to Bring for Metropolitan Hospital Center Appointments
For a smoother Metropolitan Hospital Center appointment, prepare your documents before arriving. This matters most for first-time visits, specialty care, imaging, financial counseling and NYC Care questions.
Bring a government-issued or accepted ID when available.
Bring insurance, Medicaid, Medicare, NYC Care or financial counseling documents.
Bring medicine names, doses, allergies, vitamins and supplements.
Bring pharmacy name, address and phone number for prescriptions.
Bring outside labs, imaging reports, discharge papers or referral documents.
Write down symptoms, timeline, pain level and your top three questions.
Billing, Insurance, NYC Care and Financial Assistance
NYC Health + Hospitals says it provides care regardless of immigration status or ability to pay, and that a discounted/sliding fee schedule may be available based on family size and income.
If you do not qualify for free or low-cost insurance, ask about NYC Care or Options. If you have a bill, ask whether it is a facility bill, physician bill, lab bill, imaging bill, medication charge or another provider charge.
| Your situation | Best next step | What to ask |
|---|---|---|
| No insurance | Call NYC Care or financial counseling. | “Can I qualify for NYC Care, Medicaid, financial assistance or low-cost care?” |
| Received a bill | Call billing/insurance support. | “Is this a facility bill, physician bill, lab bill, medication bill or another provider charge?” |
| Need prescription help | Ask financial counseling and care team. | “Are prescriptions covered through NYC Care, Options or another assistance route?” |
| Insurance changed | Update registration before the visit. | “Do you have my latest insurance, address and contact information?” |
Official PDF and Source Details: NYC Care, Options and Financial Help
Official financial-help sources show that patients should not skip needed care only because they lack insurance. NYC Health + Hospitals financial assistance materials point users toward insurance screening, NYC Care, Options, financial counseling and sliding-scale help.
The NYC Health + Hospitals Options PDF includes examples of income-based costs and notes that patients needing frequent services or many prescriptions can ask a financial counselor about a waiver or fee reduction. Treat PDF dollar examples as program guidance, not a final personal quote.
It gives program examples and cost tiers, but your exact cost depends on screening, family size, income, service type and current policy.
Bring ID, NYC residency proof, household income proof, household size information and insurance-screening documents if you have them.
Ask for a financial counselor, NYC Care screening, Options, prescription help, sliding-scale fees and language assistance.
Visitor and Patient Support at NYC Public Hospitals
Hospital visits are easier when you confirm the patient’s unit, visitor rules, entrance and phone routing before leaving. Large NYC public hospitals may have multiple desks, clinics and inpatient areas.
Confirm room, unit and visitor rules before travelling. Patients may move after tests or procedures.
Ask about language assistance or interpreter support during scheduling and check-in.
Ask for accessible entrances, wheelchair support and drop-off guidance if needed.
Hospital visits and emergency waits can take longer than expected.
Do not bring outside food for a patient without asking the care team.
Do not visit if you have contagious symptoms such as fever, flu, vomiting or diarrhea.
Related US Hospital Guide Pages for New York City Searches
These internal links are useful when a user is searching broader New York City hospital phrases rather than Metropolitan Hospital Center specifically. Use them only when they match your search intent.
General New York City Hospital
Useful for broader NYC hospital emergency-care and direction searches.
Open NYC Hospital GuidePremier New York City Health Center
Useful for users comparing NYC health-center style search phrases.
Open Health Center GuideNational New York City Health Center
Useful for users searching generic New York City health-center visiting details.
Open Visiting GuideMetropolitan Hospital Center Map and Directions
Use this map for orientation. Before travelling, confirm your department, clinic, entrance and appointment time.
Official Links for Metropolitan Hospital Center, NYC Care and Queens Hospital
Use these official links when you need to verify phone numbers, addresses, appointment lines, services, NYC Care eligibility, Queens Hospital Jamaica details, billing help or financial assistance. Only use links that match your actual hospital or care need.
Metropolitan Hospital Center
Use this for official Metropolitan address, phone, appointments and core hospital details.
Open MetropolitanMetropolitan Services
Use this to review official service categories before calling or booking.
Open ServicesMedical Specialties
Use this if your question is about specialty departments or referral-based care.
Open SpecialtiesDirections to Metropolitan
Use this for official subway, bus, driving and parking details.
Open DirectionsNYC Care
Use this if you do not have insurance or cannot afford private insurance.
Open NYC CareFinancial Assistance
Use this for NYC Health + Hospitals financial counseling, NYC Care, Options and billing-help routes.
Open Financial HelpNYC H+H Options PDF
Use this for official Options program examples, but ask a counselor for your exact case.
Open Options PDFAll NYC H+H Locations
Use this to verify Bellevue, Elmhurst, Metropolitan, Queens and other public hospitals.
Open LocationsCall 911
Use for life-threatening symptoms or immediate medical/psychiatric danger.
Call 911General New York City Specialty Hospital FAQs
What is Metropolitan Hospital Center?
Metropolitan Hospital Center is NYC Health + Hospitals/Metropolitan, a full-service public hospital in East Harlem and one of the 11 acute care hospitals in the NYC Health + Hospitals system.
What is the Metropolitan Hospital phone number?
The official phone number listed for NYC Health + Hospitals/Metropolitan is 1-212-423-6262. For NYC Health + Hospitals appointments, call 1-844-692-4692.
What services are offered by Metropolitan Hospital Center?
Metropolitan offers emergency care, primary care, women’s health, behavioral and mental health, medical specialties, pediatrics, radiology, rehabilitation, surgery, WIC and other public hospital services.
What are Metropolitan hospital departments?
Common department routes include emergency medicine, primary care, women’s health, behavioral health, medical specialties, radiology, surgery, rehabilitation, financial counseling, patient information and medical records. Call the main number and describe what you need.
What are NYC Care hospitals?
NYC Care is a no-cost or low-cost health care access program connected to NYC Health + Hospitals. It is for New Yorkers who do not have health insurance and cannot afford private insurance. Call 646-692-2273 for help.
What are the 11 public hospitals in NYC?
The 11 NYC Health + Hospitals acute care hospitals are Bellevue, Elmhurst, Harlem, Jacobi, Kings County, Lincoln, Metropolitan, North Central Bronx, Queens, South Brooklyn Health and Woodhull.
Where is Queens Hospital Jamaica?
NYC Health + Hospitals/Queens is listed at 82-68 164th Street, Queens, NY 11432. Its listed phone number is 1-718-883-3000.
Is 82-68 164th Street Queens Hospital the same as Metropolitan?
No. 82-68 164th Street is NYC Health + Hospitals/Queens in Jamaica, Queens. Metropolitan Hospital Center is at 1901 First Avenue in East Harlem, Manhattan.
How do I schedule an NYC Health + Hospitals appointment?
Use the NYC Health + Hospitals appointment line at 1-844-692-4692. Have the hospital name, clinic type, insurance or NYC Care details, and your contact information ready.
What if I do not have insurance?
Ask about NYC Care, Options, Medicaid screening, financial counseling and sliding-scale help. Bring ID, NYC residency proof, income information and household-size details if available.
How do I get to Metropolitan Hospital Center by subway or bus?
The official directions page lists the Q train to 96th Street, the 6 train to 96th Street, and nearby M96, M15 and M15-SBS bus routes. Confirm the latest route before travelling.
What should I do in a medical emergency in NYC?
Call 911 immediately for life-threatening symptoms. Do not delay emergency care while comparing hospitals, parking, directions or department lists.