HCA Houston Healthcare Medical Center Patient Info, Phone Number, ER, Map and Visitor Help
Use the verified Houston, Texas facility name, official address, patient resources and emergency guidance before travelling.
“General Houston Medical Center” is not treated here as an official hospital name. This updated guide focuses on the verified facility HCA Houston Healthcare Medical Center at 1313 Hermann Dr, Houston, TX 77004 and helps patients confirm phone routing, emergency care, online registration, visitor hours, parking, records, billing, insurance and map directions.
Important correction: The old page framed this as “General Houston Medical Center” and mentioned Houston, Ohio. That can confuse searchers and send patients to the wrong state or wrong facility. This version uses the verified Houston, Texas hospital name: HCA Houston Healthcare Medical Center.
Quick Answer: HCA Houston Healthcare Medical Center Patient Information
Verified Hospital Details
HCA Houston Healthcare Medical Center
Use this exact official facility name when calling, mapping, checking insurance, requesting records or confirming an appointment.
1313 Hermann Dr, Houston, TX 77004
The hospital is listed at this Houston, Texas address on official HCA Houston Healthcare Medical Center pages. Do not mix this page with Houston, Ohio or another similarly named location.
713-527-5000
Use the main number for general routing, department transfer, visitor questions, operator help and confirmation before travelling.
Registration, records, insurance and visitor help
HCA Houston Healthcare Medical Center provides official online pages for patient resources, visitors, medical records, insurance information, registration and financial resources.
Phone Directory and What to Ask For
Use the exact need when you call. Asking for the right department saves time and avoids wrong transfers. For emergencies, call 911 instead of a hospital switchboard.
| Need | Phone / department | What to say |
|---|---|---|
| Main hospital help | 713-527-5000 | “Please route me to the correct department for my visit, patient, records or billing question.” |
| Billing | 855-842-6009 | “I need help with a bill, itemized charges, payment plan or account question.” |
| Medical records | 855-519-9682 / 844-481-0278 | “I need records for specific dates of service. What portal, authorization or ID is required?” |
| Patient pre-registration | 855-842-6014 | “I want to confirm what is needed before my scheduled procedure or appointment.” |
| Find a doctor | 855-790-3627 | “I need help finding a provider or confirming the right specialty service.” |
| Radiology | 713-527-5141 | “I need imaging instructions, records, arrival details or order requirements.” |
Emergency Care at HCA Houston Healthcare Medical Center
The official emergency-care page describes HCA Houston Healthcare Medical Center’s ER as providing 24/7 emergency medical care near downtown Houston and the Museum District. Emergency rooms are for serious or potentially life-threatening symptoms. For immediate danger, call 911.
Call 911 for dangerous symptoms
- Chest pain or stroke warning signs
- Severe breathing trouble
- Major bleeding, serious injury or trauma
- Overdose, seizure or loss of consciousness
- Severe allergic reaction or suicidal danger
ER or urgent care?
- Use the ER for severe, sudden or dangerous symptoms.
- Use urgent care or your doctor for stable minor illness when appropriate.
- Do not drive yourself if symptoms may affect safe driving.
- Bring ID and medication information only if it does not delay urgent care.
Visitor Hours, Parking, Valet, Café and Hospital Amenities
The official visitor page encourages visitors from 8:00am to 9:00pm, but visitor policies can change. Always call before travelling, especially for ICU, surgery, infection-control, pediatric, maternity or special-unit visits.
Visiting guidance
- Confirm today’s visiting policy before travelling.
- Bring photo ID if required.
- Ask for the patient’s room or unit before arriving.
- Check restrictions for special units.
Garages and valet
- Various parking garages are in the area.
- Valet parking is listed at the South Building entrance from 5:00am to 6:00pm, Monday through Friday, for $13 per day.
- Lock your vehicle and do not leave valuables inside.
Wi-Fi, interpretation and pastoral services
- Free wireless network access is listed for patients and visitors.
- Interpretation devices are listed as available 24/7 for all languages.
- Hospital chaplain service is listed as available 24/7.
Café and coffee shop
- The café is listed on the ground floor of the South Tower.
- Breakfast is listed Monday–Friday, 7:00am–9:00am.
- Lunch is listed Monday–Friday, 11:00am–2:00pm.
- The Daily Dose Coffee Shop is listed from 7:00am–2:00pm, Monday–Friday.
Map and Directions to HCA Houston Healthcare Medical Center
Use this map only after matching the destination with the official hospital name and address. Map apps may route to a garage, clinic entrance, emergency entrance or nearby building, so confirm the correct entrance before travelling.
Online Registration and Appointment Preparation
HCA Houston Healthcare Medical Center’s official registration page says patients can register online for appointments or scheduled procedures, and recommends registering at least 48 hours before the hospital visit when possible.
What you need for registration
- Personal contact information
- Emergency contact information
- Insurance information, policy number and group details
- Physician name
- Date of procedure
Surgery patients may also need
- Names and phone numbers of physicians
- Medication list with dose and frequency
- Past surgical procedure list
- Name of the surgeon performing the upcoming procedure
Medical Records and MyHealthONE Patient Portal
HCA Houston Healthcare says MyHealthONE gives access to many common medical-record tasks online, while some records may require the hospital Medical Records office. The official records page lists 844-481-0278 for medical-record request questions or request status.
-
Use MyHealthONE first when possible.
The portal may provide visit summaries, results and online records access. -
Prepare ID and authorization.
Paper or non-portal requests may require a signed authorization and legible photo ID. -
Request the exact record type.
Ask for discharge summary, lab results, radiology report, operative report, billing record or full chart as needed. -
For physician continuity of care.
The official page lists a physician-office fax process for urgent continuity-of-care requests.
Insurance, Billing, Price Estimates and Financial Help
HCA Houston Healthcare provides patient financial resources, insurance information, online bill payment, standard charge files and a patient payment estimator. For non-emergency planned care, verify your hospital, doctor, lab, imaging, anesthesia and emergency physician group with both the hospital and your insurer.
Ask the hospital
- Is HCA Houston Healthcare Medical Center in network?
- Which provider groups may bill separately?
- Can I request an estimate or itemized bill?
- Is financial assistance available for emergency or medically necessary care?
- Which office handles payment plans?
Ask your insurance plan
- Is the facility in network for my exact plan?
- Are my doctor and provider groups in network?
- Is prior authorization required?
- How are ER, imaging, surgery or observation bills handled?
- How do I appeal or review a claim?
Before You Go: Patient and Caregiver Checklist
Bring if safe and relevant
- Photo ID
- Insurance card
- Medication list with dosage and frequency
- Allergy list
- Appointment confirmation or procedure instructions
- Referral, imaging order or lab order
- Emergency contact information
Confirm before travelling
- Exact hospital address and entrance
- ER, outpatient, surgery, imaging or clinic destination
- Parking or valet plan
- Visitor policy and visiting hours
- Insurance authorization for planned care
- Whether a responsible adult is needed after a procedure
Emergency Room Rights and 911 Guidance
CMS explains that emergency departments covered by EMTALA must provide an appropriate medical screening exam and stabilizing treatment or appropriate transfer for an emergency medical condition. 911.gov explains calling 911 guidance. This page is informational only and cannot decide whether a patient should drive, call an ambulance or choose a specific hospital.
Use 911 for immediate danger
- Call 911 for life-threatening symptoms.
- Share the patient location, callback number and visible symptoms.
- Follow dispatcher instructions.
- Do not drive yourself if symptoms may make driving unsafe.
Helpful official resources
Official Sources Used
Use official hospital and government pages first for current hospital details. Phone routing, visitor policy, parking, insurance lists, registration steps and records procedures can change.
- HCA Houston Healthcare Medical Center official contact page
- HCA Houston Medical Center patient information
- HCA Houston Medical Center visitor information
- HCA Houston Medical Center emergency care
- HCA Houston Medical Center online registration
- HCA Houston Medical Center medical records
- HCA Houston Medical Center insurance information
- HCA Houston Healthcare patient financial resources
- HCA Houston Healthcare pricing estimates
- 911.gov calling 911 guidance
- CMS emergency room rights under EMTALA
- CMS medical bill rights
Helpful US Hospital Guide Pages
These internal pages explain how this independent site handles corrections, sourcing and medical-safety disclaimers. Avoid linking this page to unverified hospital posts until those pages are corrected.
HCA Houston Healthcare Medical Center FAQs
Is General Houston Medical Center an official hospital name?
This guide does not treat “General Houston Medical Center” as an official hospital name. The verified facility used here is HCA Houston Healthcare Medical Center in Houston, Texas.
What is the verified address?
The official HCA Houston Healthcare Medical Center address listed on official pages is 1313 Hermann Dr, Houston, TX 77004.
What is the main phone number?
The official main phone number listed for HCA Houston Healthcare Medical Center is 713-527-5000.
Does this hospital have emergency care?
The official emergency-care page describes HCA Houston Healthcare Medical Center as providing 24/7 emergency medical care. For life-threatening symptoms, call 911 immediately.
What are visitor hours?
The official visitor page encourages visiting from 8:00am to 9:00pm, but visitor guidelines are subject to change. Call before travelling to confirm today’s policy.
Is parking available?
The official visitor page says there are various parking garages in the area and lists valet parking at the South Building entrance from 5:00am to 6:00pm, Monday through Friday, for $13 per day.
How do I request medical records?
Use MyHealthONE when possible or follow the official medical-record request process. The official records page lists 844-481-0278 for medical-record request questions or status.
Can I register online before a visit?
Yes. The official registration page says patients can register online for appointments and scheduled procedures, and recommends registering at least 48 hours before the hospital visit when possible.
How do I check insurance?
Use the official insurance-information page and confirm coverage with your insurance plan. Verify both facility participation and doctor/provider group participation before planned non-emergency care.
How often should this page be reviewed?
Hospital phone routing, visitor policy, parking, billing, insurance lists and records procedures can change. This page should be reviewed monthly or whenever an official HCA Houston Healthcare source changes.
Editorial verification: Hospital name, address, phone number, emergency-care information, visitor details, online registration, records, billing, insurance and official source links were reviewed on July 21, 2026 using official HCA Houston Healthcare, 911.gov and CMS resources. This website is independent and is not affiliated with HCA Houston Healthcare, HCA Healthcare or any hospital system.